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Warehouse CSR and Order Fulfillment Liaison
2367B Tremont Rd Savannah, FL 31405 United States of America
Job Description
Job Title: Customer Service / Order Management Liaison
Location: Savannah, GA
Hourly Rate: $26 to $28 per hour (flexible for exceptional candidates)
Shift: 1st Shift
Overview:
We’re looking for a sharp, detail-oriented individual to join our team as a Customer Service/Order Management Liaison. This position offers growth potential for the right candidate who has strong computer skills, a great work ethic, and the ability to learn new software systems. You’ll play a key role in order management and act as a liaison between Customer Service and the Warehouse, ensuring smooth order processing and communication.
Key Responsibilities:
- Coordinate warehouse orders, including product allocation, ticketing, and show/rep/sample orders.
- Manage customer returns and pre-ticketing issues.
- Serve as the backup for order entry and specialty emails/calls.
- Relay critical information between the warehouse and customer service teams.
- Coordinate Pop-Up Shop and Consumer Show orders, including mascot shipping.
- Assist with product allocation, portals, and other tasks for strategic/national accounts.
- Proficient in Microsoft Cloud Suite; willing to learn new software platforms and vendor portals.
- Portal management: check portal for accurate information, data entry of emailed orders into system, troubleshoot issues and relaying needs to customer service/warehouse
Lead morning meetings with warehouse team and customer service departments.
Qualifications:
- Bilingual - English/Spanish is PREFERRED, but not required.
- Previous experience as liaison between client, customer service and logistics/warehouse team.
- Prior experience in customer service or order management in logistics is REQUIRED.
- Experience with business to business and national strategic accounts
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