Job Description

Axiom Staffing is hiring for an Operations Manager – Call Center to oversee day-to-day operations for a growing pharmaceutical services organization. In this role, you will lead a team of 15–25 employees, drive performance metrics, and support overall departmental success. This is a mission-driven company that values professionalism, consistency, and a high level of service in supporting individuals navigating healthcare needs.

Location: Milton, GA
Type: Full-Time | Onsite | Direct Hire
Salary: $125,000+, based on experience

Responsibilities:

• Manage day-to-day call center operations (inbound and outbound activity)
• Lead, coach, and develop a team of 15–25 employees
• Monitor and drive performance metrics including call volume, quality, and productivity
• Support hiring, onboarding, and employee performance management
• Ensure consistency in processes, documentation, and workflow
• Partner with leadership on budgeting, P&L tracking, and financial performance
• Maintain oversight of accounts receivable processes
• Identify operational gaps and implement process improvements
• Maintain a structured, professional, and team-oriented work environment

Required Skills and Qualifications:

• 5+ years of call center experience, with leadership or management responsibility
• Experience managing teams in a fast-paced, metrics-driven environment
• Exposure to P&L, budgeting, and/or accounts receivable
• Strong leadership, communication, and organizational skills
• Ability to balance hands-on operations with strategic thinking
• Comfortable working onsite in a team-focused environment
• High level of accountability, professionalism, and follow-through
• Experience in healthcare, pharmacy services, or patient support environments is a plus

Working Conditions:

• Onsite, structured, team-oriented environment with clear expectations around performance and accountability
• Professional, collaborative, and mission-driven culture

Compensation & Benefits:

• Salary starting at $125,000+, based on experience
• Full benefits package available
• Direct hire opportunity
• Target start timeframe: within 30–60 days

If interested, please apply with your resume. Qualified candidates will be contacted.

Address: 1010 Mansell Rd, Roswell GA 30076

IND108