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Inbound Customer Service Rep

KENNESAW, GA 30144

Posted: 05/13/2024 Industry: Customer Service Job Number: 42903

Job Description

Axiom Staffing is seeking experienced customer service representatives to join our team at an inbound call center in Kennesaw!

 

Job Title: Inbound Customer Service Representative

Schedule: Monday - Friday

4 Shifts Available:

8am - 5pm

9am - 6pm

10am - 7 pm

11am - 8pm

Pay Rate: $16 - $18 per hour depending experience

Location: Kennesaw

 

Responsibilities:

  • Handle incoming calls from customers regarding inquiries, orders, complaints, and general assistance.
  • Provide exceptional customer service by addressing customer needs promptly and professionally.
  • Accurately document customer interactions and maintain detailed records in the call center database. 
  • Collaborate with other team members and departments to ensure timely and effective resolution of customer issues. 
  • Follow company policies and procedures, including adherence to call center scripts and guidelines.

 

Qualifications:

  • Previous experience in a call center or restaurant setting preferred.
  • Experience with Sales Force or similar CRM software preferred.
  • Strong willingness to learn and adapt to new processes and technologies.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team in a fast-paced environment.

 

Benefits:

  • Hybrid remote schedule
  • Paid time off (PTO) and sick time
  • Opportunities for career growth and advancement within the company.




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About KENNESAW, GA

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