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Customer Service Representative I - Hybrid - Kennesaw, GA

Kennesaw, GA

Posted: 03/18/2024 Industry: Office/Clerical Job Number: Kennesaw780 Pay Rate: $16-19.75/hr

Job Description

Join our dynamic team as a Customer Service Representative I, where you'll play a crucial role in ensuring ultimate customer satisfaction and fostering lasting customer relationships. As a CSR I, you will proactively communicate with internal and external stakeholders, respond to customer inquiries, and provide exceptional service throughout the customer journey.

RESPONSIBILITIES:

  • Proactively communicate with internal and external parties to exceed customer expectations.
  • Respond promptly and accurately to customer inquiries via telephone, email, or chat, ensuring thorough documentation.
  • Analyze customer requests, provide relevant information, and route requests to the appropriate person.
  • Demonstrate ownership of customer requests, ensuring follow-through, documentation, and resolution.
  • Assist in returns and replacements as needed.
  • Analyze transactions, correct records, and adjust errors.
  • Provide accurate information on pricing and availability of in-stock items.
  • Resolve customer questions related to orders and place orders where opportunities arise.
  • Maintain a 90% minimum average in customer service and sales area quality assurance reviews.
  • Stay current with product knowledge through training and education.
  • Effectively manage time, meet personal goals, and collaborate with the distribution team.
  • Report system or product inaccuracies promptly.
  • Follow company policies and procedures.
  • Perform other duties as assigned.

QUALIFICATIONS:

Basic Qualifications:

  • High school diploma or equivalent.
  • 1 year in a Customer Service function or related skill.
  • Customer-centric and Internet savvy.
  • Strong MS Office skills.

Preferred Qualifications:

  • Restaurant supply/commercial food service experience.

Professional Skills:

  • Superior time-management skills.
  • Ability to multi-task and stay focused on critical objectives.
  • Positive, can-do attitude.
  • Ability to work in a fast-paced, closely integrated team.
  • Strong written and oral communication skills.
  • Ability to work independently and collaboratively on various ongoing projects.
  • Basic arithmetic skills (e.g., addition, subtraction, multiplication, division, and percentages).
  • Ability to concentrate for extended periods.
  • Excellent critical thinking and problem-solving skills.
  • Maintain discretion with company information.

Physical Demands:

  • Must be able to sit for prolonged periods.
  • Occasionally bend, reach, and stoop.
  • Ability to look at a computer screen for extended periods.
  • Read written instructions, reports, and documentation.
  • Occasionally lift, carry, and/or move up to 30 pounds.
  • Specific vision abilities required (close vision, color vision, peripheral vision, depth perception, and ability to adjust focus).
  • Ability to talk or hear frequently.
  • Light to moderate noise level in the work environment.

Working Conditions: This description provides a general overview of the work performed by associates in this role. It is not an exhaustive list but highlights key responsibilities and qualifications. Successful candidates must be authorized to work in the United States.

Apply now to join our team and contribute to our commitment to exceptional customer service!

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