Client Relations Specialist

Purcellville, VA 20132

Posted: 09/13/2019 Industry: Customer Service Job Number: Winchester873 Pay Rate: $15/hr

Axiom is seeking a Client Relations Specialist for their client located in Purcellville, VA.  The Client Relations Specialist is responsible for providing an excellent client experience by responding to clients and their applicant's inquiries via phone, email, mail, and chat. Job duties include, but are not limited to:

  • Building client partnerships through service
  • Customer Service via phone and email
  • Work to resolve client concerns
  • Proactively place follow up calls as needed
  • Ensure high quality customer service
  • Prioritize work to ensure customer satisfaction and deadlines are met
  • Work closely with other departments
  • Clerical and administrative projects/tasks as assigned
  • Work Hours: Mon-Fri, 11:30am-8pm



Minimum of a High School Diploma or GED required

  • 2-4 year degree preferred
  • Minimum of 6 months of customer service in an office environment
  • 1 year of experience in the Background Screening industry preferred
  • Excellent customer service skills and a positive attitude
  • Team Player
  • Strong sense of urgency
  • Organized, detail oriented, able to multitask
  • Strong communication skills (verbal and written)
  • Professional, reliable, trustworthy, confidential, flexible
  • Able to learn new processes and procedures and retain new information quickly
  • Extremely responsive
  • Strong computer, keyboarding, Microsoft Office skills



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