Axiom is seeking a Call Center Representative for a well established company in Winchester, VA. Do you have a call center background and the drive to learn and thrive in a new industry? Apply now!

Job duties for the Call Center Representative include the following:

Answer incoming phone calls to assist customers

Place occasional outgoing calls to follow up with customers

Provide above and beyond service while helping customers

Assist customers with questions/concerns and offer solutions where possible

Educate potential customers by answering product questions and suggesting suppliers/contractors

Deliver installation recommendations to customers based on their inquiry

Vet concerns from customers based on communications to evaluate if a claim should be filed/assist customers with filing claims when necessary

Provide support to customers using online Cost Calculator tool

Maintain a high level of professionalism with customers and create a connection with every caller

Update customer information in the customer service database during and after each interaction

Work with management team to stay updated on product knowledge

Provide accurate, valid, and complete information by using the right methods/tools

Mon-Fri, 8am-5pm, $18/hr

100% In-Office

This is a seasonal position that has the potential to become temp-to-hire

Axiom offers the following benefits: Medical, Dental, Vision, and Life Insurance. Sign up when you start your assignment!

Requirements for consideration for the Call Center Representative include, but are not limited to the following:

Call Center experience preferred

High school diploma/GED required

Customer Service experience

Familiarity with the construction industry a big plus

A high sense of urgency and multitasking skills

Strong decision-making skills

Computer experience required

Data entry skills

Possesses strong oral and written communication skills

Familiarity with CRM systems and practices

Must complete Axiom's online application including a prescreen questionnaire as well as a background check and drug screen

Thank you for your interest in the Call Center Representative position. Please send your resume to winchester@axiomstaffing.com

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