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Call Center Representative

Winchester, VA 22603

Posted: 02/09/2024 Industry: Customer Service Job Number: Winchester2262 Pay Rate: $18/hr

Job Description

Axiom is seeking a Call Center Representative for a well established company in Winchester, VA. Do you have a call center background and the drive to learn and thrive in a new industry? Apply now!

Job duties for the Call Center Representative include the following:

  • Answer incoming phone calls to assist customers
  • Place occasional outgoing calls to follow up with customers
  • Provide above and beyond service while helping customers
  • Assist customers with questions/concerns and offer solutions where possible
  • Educate potential customers by answering product questions and suggesting suppliers/contractors
  • Deliver installation recommendations to customers based on their inquiry
  • Vet concerns from customers based on communications to evaluate if a claim should be filed/assist customers with filing claims when necessary
  • Provide support to customers using online Cost Calculator tool
  • Maintain a high level of professionalism with customers and create a connection with every caller
  • Update customer information in the customer service database during and after each interaction
  • Work with management team to stay updated on product knowledge
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Mon-Fri, 8am-5pm, $18/hr
  • 100% In-Office
  • This position is to help during peak season with the possibility of becoming full time
  • Axiom offers the following benefits:  Medical, Dental, Vision, and Life Insurance.  Sign up when you start your assignment!

Thank you for your interest in the Call Center Representative position.  Please register with Axiom to apply here: https://hrcenter.ontempworks.com/en/axiomstaffing

 

IND501

Job Requirements

Requirements for consideration for the Call Center Representative include, but are not limited to the following:

  • Call Center experience preferred
  • High school diploma/GED required
  • Customer Service experience
  • A high sense of urgency and multitasking skills
  • Strong decision-making skills
  • Computer experience required
  • Data entry skills 
  • Possesses strong oral and written communication skills
  • Familiarity with CRM systems and practices
  • Must complete Axiom's online application

Thank you for your interest in the Call Center Representative position. Please register with Axiom to apply here: https://hrcenter.ontempworks.com/en/axiomstaffing

 

 

Additional Information

Axiom Staffing Group

540-722-7264 (call or text) 

winchester@axiomstaffing.com

www.axiomstaffing.com

Register here: https://hrcenter.ontempworks.com/en/axiomstaffing

Download our App:  https://staffupapp2.page.link/axiom

Follow us on Facebook:  @axiomwinchester

Axiom offers the following benefits:  Medical, Dental, Vision, and Life Insurance.  Sign up when you start your assignment!

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