Axiom is seeking a Call Center Representative for a well established company in Winchester, VA. Do you have a call center background and the drive to learn and thrive in a new industry? Apply now!

Job duties for the Call Center Representative include the following:

• Answer incoming phone calls to assist customers
• Place occasional outgoing calls to follow up with customers
• Provide above and beyond service while helping customers
• Assist customers with questions/concerns and offer solutions where possible
• Educate potential customers by answering product questions and suggesting suppliers/contractors
• Deliver installation recommendations to customers based on their inquiry
• Vet concerns from customers based on communications to evaluate if a claim should be filed/assist customers with filing claims when necessary
• Provide support to customers using online Cost Calculator tool
• Maintain a high level of professionalism with customers and create a connection with every caller
• Update customer information in the customer service database during and after each interaction
• Work with management team to stay updated on product knowledge
• Provide accurate, valid, and complete information by using the right methods/tools
• Mon-Fri, 8am-5pm, $18/hr
• 100% In-Office
• This position is to help during peak season with the possibility of becoming full time
• Axiom offers the following benefits:  Medical, Dental, Vision, and Life Insurance.  Sign up when you start your assignment!

Thank you for your interest in the Call Center Representative position.  Please register with Axiom to apply here: https://hrcenter.ontempworks.com/en/axiomstaffing

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Requirements for consideration for the Call Center Representative include, but are not limited to the following:

• Call Center experience preferred
• High school diploma/GED required
• Customer Service experience
• A high sense of urgency and multitasking skills
• Strong decision-making skills
• Computer experience required
• Data entry skills 
• Possesses strong oral and written communication skills
• Familiarity with CRM systems and practices
• Must complete Axiom's online application

Thank you for your interest in the Call Center Representative position. Please register with Axiom to apply here: https://hrcenter.ontempworks.com/en/axiomstaffing