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Call Center Representative
Job Description
Axiom is seeking a Call Center Representative for a well established company in Winchester, VA. Do you have a call center background and the drive to learn and thrive in a new industry? Apply now!
Job duties for the Call Center Representative include the following:
- Answer incoming phone calls to assist customers
- Place occasional outgoing calls to follow up with customers
- Provide above and beyond service while helping customers
- Assist customers with questions/concerns and offer solutions where possible
- Educate potential customers by answering product questions and suggesting suppliers/contractors
- Deliver installation recommendations to customers based on their inquiry
- Vet concerns from customers based on communications to evaluate if a claim should be filed/assist customers with filing claims when necessary
- Provide support to customers using online Cost Calculator tool
- Maintain a high level of professionalism with customers and create a connection with every caller
- Update customer information in the customer service database during and after each interaction
- Work with management team to stay updated on product knowledge
- Provide accurate, valid, and complete information by using the right methods/tools
- Mon-Fri, 8am-5pm, $18/hr
- 100% In-Office
- This position is to help during peak season with the possibility of becoming full time
- Axiom offers the following benefits: Medical, Dental, Vision, and Life Insurance. Sign up when you start your assignment!
Thank you for your interest in the Call Center Representative position. Please register with Axiom to apply here: https://hrcenter.ontempworks.com/en/axiomstaffing
IND501
Job Requirements
Requirements for consideration for the Call Center Representative include, but are not limited to the following:
- Call Center experience preferred
- High school diploma/GED required
- Customer Service experience
- A high sense of urgency and multitasking skills
- Strong decision-making skills
- Computer experience required
- Data entry skills
- Possesses strong oral and written communication skills
- Familiarity with CRM systems and practices
- Must complete Axiom's online application
Thank you for your interest in the Call Center Representative position. Please register with Axiom to apply here: https://hrcenter.ontempworks.com/en/axiomstaffing
Additional Information
Axiom Staffing Group
540-722-7264 (call or text)
Register here: https://hrcenter.ontempworks.com/en/axiomstaffing
Download our App: https://staffupapp2.page.link/axiom
Follow us on Facebook: @axiomwinchester
Axiom offers the following benefits: Medical, Dental, Vision, and Life Insurance. Sign up when you start your assignment!
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