A large logistics company in north Jacksonville is searching for a Warehouse Customer Service Rep to join their team.

Position: Warehouse Customer Service Rep

Shift: Monday to Friday 9am - 6pm

Pay: $20/hr. 

Location: North Jacksonville

Duties: 

• Revise customer SOP and rates once received and request information missing if needed.
• Respond to emails in a timely matter.
• Create vendor in the system if needed.
• Enter data on all fields. 
• Collect payments as instructions in place, if the customer is PIA (before handling) or COD (before releasing freight)
• Follow up on pickups and deliveries during transit until freight arrives at destination and update customer.
• Sent PODs to the customers and San Juan Operation
• Request bookings to the customer or ocean line depending on account requirements.
• Send loading plans with booking and instructions to the warehouse in compliance with the cut-off in place.
• Assist the WHR in identifying unknown cargo when needed.
• Follow up with instructions for cargo On Hand for more than 30 days.
• Send inventory to the customer as needed and requested, depending on the account, as customer requirements.
• Upload shipment documentation on eDocs accordingly. 
• Provide cost sheets to the billing clerk following corporate instructions. 

• Revise carrier BOLs once the cargo is delivered or picked up to report shortage or damages and inform to customer.
• Respond to discrepancies in a timely matter.
• Open disputes with vendors and assist the corresponding department in solving disputes efficiently and as fast as possible. 
• Follow up with customer storage charges if applicable.
• Notify volume changes to the direct Supervisor and sales representative.
• Notify the customer/sales representative of short or damaged cargo upon arrival.
• Notify the claims department of any damage to cargo and include supporting documentation.
• Responsible for managing several on-hand reports and inventory.
• Solve situations and problems in a timely matter. 
• Report and document any irregularities to Supervisor immediately.

• Performs other related duties as necessary or assigned.

Required Skills:

• At least one year of Logistics or warehouse experience is required. 
• At least one year of direct customer service experience. 
• At least one year of experience in logistics and supply chain management software (CW1)
• A college degree is not required but is preferred.

Education and Experience:

• Excellent written and verbal communication skills in English (required) and Spanish (preferred but not required). 
• Good management and organizational skills. 
• Strong problem-solving skills. 
• Able to collaborate in a team-oriented environment. 
• Multi-tasking abilities. 
• Able to work under pressure.

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