We are seeking a dynamic and detail-oriented Bilingual CSR / Payroll / HR Administrator to join our team. This dynamic role is ideal for a proactive individual who thrives in a fast-paced environment, possesses excellent communication skills in both languages, and has a solid understanding of HR and payroll functions. The successful candidate will serve as a key liaison between employees, HR, and payroll, while also providing top-tier customer service to internal and external clients.

Key Responsibilities:

Customer Service (CSR):

• Respond to inquiries from employees, clients, and external partners in a professional and timely manner.

• Provide bilingual support across phone, email, and in-person communication.

• Resolve customer complaints or issues with a positive and solution-focused approach.

• Maintain accurate records of interactions and transactions in the CRM or tracking systems.

Payroll Administration:

• Process biweekly or monthly payroll, ensuring accuracy and compliance with local, state, and federal regulations.

• Maintain payroll records, time sheets, and employee attendance.

• Address payroll-related inquiries and resolve discrepancies in a timely manner.

• Coordinate with Finance to ensure accurate reporting and compliance.

Human Resources Administration:

• Assist with onboarding and offboarding processes, including background checks, I-9 verification, and orientation scheduling.

• Maintain employee records in HRIS systems.

• Support HR initiatives such as performance reviews, employee engagement, benefits administration, and compliance tracking.

• Help coordinate employee training and development programs.

Requirements:

Education & Experience:

• High school diploma or equivalent required; associate or bachelor's degree in Business, HR, or related field preferred.

• 2+ years of experience in customer service, payroll, or HR administration.

• Experience with payroll software (e.g., ADP, Paychex, QuickBooks) and HRIS systems is a plus.

Skills:

• Bilingual: Fluent in English and [Second Language – e.g., Spanish] (spoken and written).

• Strong interpersonal and communication skills.

• High attention to detail and organizational skills.

• Ability to handle sensitive and confidential information with integrity.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook).

IND511