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Bilingual Legal Customer Service Representative - South Jacksonville - $18.00/hr

Jacksonville, FL 32256

Posted: 02/12/2024 Industry: Customer Service Job Number: Jacksonville2416 Pay Rate: $18.00/hr

Job Description

A legal insurance company is searching for Customer Service Representative to add to their growing team. 

Position: Customer Service Representative

Location: Baymeadows / South Jacksonville

Shift: 8:30am - 5:00pm

Pay: $18/hr. if bilingual in English and Spanish

Job Duties:

  • Proactively assisted CDL truck drivers with legal representation based on the location they received their traffic violation.
  • Maintained a compliance sheet pertaining to the infraction the member received.
  • Researched all CDL citations by verifying the points per citation, and researching the fine amount and statue codes.
  • Controlled 50-70 incoming calls per day in reference to the member’s legal matter (ex. Civil, bankruptcy, marital& family, real estate, wills matters etc.)
  • Effectively communicated with attorneys via email and also telephone communication in reference to the member’s legal need.
  • Attend Weekly meetings regarding updates, new accounts, and also references on how to improve our team.
  • Scanned and faxed all incoming/ outgoing documents daily.
  • Successfully recruited attorney’s to expand our broad list of network attorney’s list.
  • Maintain a spreadsheet of all attorney recruits.
  • Successfully enrolled all new members using the USL database.
  • Completed daily fulfillment which included the member’s policy, and also membership cards.
  • Effectively processed all CDL invoices received from the attorney’s office.
  • Maintained a filing system of all assigned citation received by the member.
  • Controlled approximately 15 outbound calls daily in reference to email inquiries left by the member.




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