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Bilingual Freight Billing Clerk - $19/hr. - North Jacksonville
Job Description
A large logistics company in north Jacksonville is searching for a Bilingual Billing Clerk/Receptionist to join their team. The Billing Clerk and Receptionist is responsible for creating invoices and credit memos, updating files, and sending invoices and payment reminders to customers. Also, the receptionist is responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly; addressing questions and needs while providing an overall welcoming environment. Bilingual English/Spanish is required.
Position: Bilingual Billing Clerk and Receptionist
Shift: Monday to Friday 8am - 5pm
Pay: $19/hr.
Location: North Jacksonville
Duties:
- Data entry in Excel and CargoWise
- Review cost sheets received and address any discrepancies with the customer service team
- Create and send out invoices to customers
- Generate credit memos if needed
- Create a billing pack for new customers
- Keep contact information files updated for all customers
- Follow up on outstanding payments and resubmit billing as needed
- Answer and screen phone calls to:
- Identify caller needs
- Respond to customer and vendor inquiries
- Transfer calls to the corresponding employee or department when necessary
- Take accurate messages for call recipients
- Receive visitors, register their entrance and exit, and assign badges accordingly
- Ensure cleanliness and organization of the Reception are and stock basic office items
Required Skills:
- Proficient using Microsoft Office, primarily Excel
- Bilingual in English and Spanish
- Excellent organizational and time management skills
- Able to collaborate in a team-oriented environment
Education and Experience:
- At least 1 year of direct customer service experience
- At least 1 year of billing experience
- A college degree is preferred