Technical Support Supervisor

Winchester, VA 222601

Post Date: 07/11/2018 Job ID: Winchester588 Industry: Information Technology Pay Rate: $16-$18/hr

Axiom Staffing is in need of a Technical Support Supervisor for their client.  The Technical Support Supervisor is responsible for analyzing, resolving and documenting any problematic products as reported by the customer. The Technical Support Supervisor will interact with end users, customers and team members on a daily basis and will be responsible for repairing computers.

Additional job duties include:

  • Maintain professional client relationships while providing excellent customer service and support
  • Review and analyze issues reported by clients and document processes and progress
  • Take questions from customers about product functionality, OS usage and software applications and provide appropriate solutions
  • Troubleshoot complicated hardware and software issues
  • Issue RMA numbers, organize, maintain and update the RMA support database and provide assistance to customers in the process

Requirements include:

  • 5+ years hardware/software technical support experience required
  • Minimum of an Associates Degree in Electronics (IT preferred)
  • Professional communication skills and etiquette via phone, email and web
  • Experience working directly with customers and good customer service skills
  • Strong working knowledge of Microsoft Windows
  • Experience with Windows Server
  • Experience with wireless/wired networking and VPN solutions is a plus
  • Ability to format computer drives and install OS and apps

ASG501

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