Temporary IP/Voice Service Delivery Coordinator

Herndon, VA

Post Date: 06/06/2017 Job ID: Herndon420 Industry: Telecommunications Pay Rate: $70k-$80k

Axiom Staffing Group is seeking to fill a Temporary Service Delivery Coordinator role with our client located in Herndon, VA. This assignment will last between 6 and 12 months.

The Service Delivery Coordinator will be responsible for coordinating interface during the delivery of customer services. End-to-end responsibilities for Customer deliveries. The Delivery Coordinator owns the delivery of the Customer order and is ultimately accountable for the delivery fulfillment end-to-end, the quality and timely delivery of the service.

Job Responsibilities:

  • Communication to customers, suppliers, and internal units
  • Support system registrations
  • Delivery escalations
  • Involved in making process and system improvements
  • Ensure that required internal units receive their activities and tasks
  • Supervise the order by continuous contact with involved internal units and suppliers
  • Provide continuous status updates and feedback on deviating issues to customer
  • Follow-up with internal tasks and ensure completion
  • Ensure correct registration of all service components in support systems
  • Coordinate field engineers throughout delivery process, including testing and service activation
  • Send documentation according to client's process to customer
  • Collect and store test protocols
  • Manage local tails, cross connects and CPE with suppliers
  • Escalation of any issues that may affect the communicated RFS date
  • Manage Early Life support for delivered service
  • Support Sales in customer meetings regarding delivery related questions

 

 

INDTECHNICAL

  • Minimum of five years of experience in Service Delivery within the telecommunications industry
  • Understanding of telecommunications technologies, such as, DWDM, IP, Ethernet, Fiber and Colocation
  • A Bachelors degree is desirable
  • Experience of working with ITIL framework preferred
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