Customer Service Representative (Manufacturing)

Flowery Branch, GA

Post Date: 12/04/2017 Job ID: FloweryBranchAM32 Industry: Manufacturing Pay Rate: $15-$16

Process orders, new customers applications, quotes, and other requests via telephone, email or in-person

Handle incoming calls and inquiries from external customers as well as internal customers

Invoice customer orders when necessary

Learning products and advising customer of needed selections

Filing closed customer orders when necessary

Handle and resolve customer complaints



Minimum of 3- years experience in a related position (manufacturing customer service)

HVAC Technical skills or knowledge a plus

Excellent written and verbal communication skills

Effective phone skills

Computer literate and proficient with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)

Punctual, conscientious, personable with high energy and good work ethic

Knowledge of customer service principles and practices

Problem solving and analysis skills

Attention to detail and accuracy

Adaptability, initiative and stress tolerance

Ability to tactfully handle stressful and difficult situations

Ability to multitask, work in a fast-paced environment, and meet deadlines with frequent interruptions

Ability to work independently and be self-motivated


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