Member Account Representative

Jacksonville, FL

Post Date: 08/28/2017 Job ID: Jacksonville57 Industry: Customer Service Pay Rate: $13.00/hr
  • Proactively assist CDL truck drivers with legal representation based on the location they received their traffic violation.
  • Research all CDL citations by verifying the points per citation, and researching the fine amount and statue codes.
  • Control 50-70 incoming calls per day in reference to the member’s legal matter (ex. Civil, bankruptcy, marital& family, real estate, wills matters etc.)
  • Effectively communicate with attorneys via email and also telephone communication in reference to the member’s legal needs
  • Successfully enroll all new members using the company database.
  • Completed daily fulfillment which includes the member’s policy, and also membership cards.
  • Maintain a filing system of all assigned citation received by the member.
  • Control approximately 15 outbound calls daily in reference to email inquiries left by the member.

 

 

  • Previous experience with direct customer and client interaction required
  • High School Diploma or equivalent education certificate required
  • Experience with multi-line phones and Microsoft Office Products including Outlook, Word and Excel
  • Bilingual a plus
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